Frequently Asked Questions

Adults must be accompanied by at least one child (aged 15 and under) to visit LEGOLAND® Discovery Centre.

If you have purchased tickets after July 6 2022, you will be able to change your visit date and time through our new booking portal here

• Up to 3 ticket changes can be made per booking
• The date of the ticket can be changed up to 7 days prior to the original visit and 6 months after
• No partial refunds will be given for moving tickets from peak to off peak date
• Any tickets purchased on the self-serve kiosks are not subject to date or time changes at this stage

If you have purchased tickets during lockdown and were unable to visit, all you need to do is pre-book your visit and present your old tickets upon arrival, and your admission will be honoured.

To pre-book, head to our tickets page and select 'Time Slot Pre-Book' and follow the prompts. 

We will be accepting any unused tickets/vouchers until 31 March 2022. 

Anyone under the age of 15 needs to be accompanied by a responsible adult who is 18 or older.

If guests are aged 16 or 17, they are permitted to visit together, but can not be responsible for anyone aged 15 or under.

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Centre at one time. The best way of ensuring your family's entry is by reserving your tickets online. 

Tickets are sold on a single admission basis, and once you have exited the attraction after entering, re-entry will not be permitted. 

We encourage families to interact together and explore their imaginations and creativity through a world of open play, and therefore visits are not guided.

We do not allow outside food or beverage, unless caring for babies or food allergies.

LEGOLAND Discovery Centre encourages guests to enjoy deliciously fresh foods and snacks, as well as beverages and coffee in our Cafe. 

Yes, we are fully accessible for visitors with disabilities and wheelchair users.

We do not provide wheelchairs or strollers at our attraction, however guests are able to rent these from the shopping centre.

Yes. We ensure that there are always staff members at the LEGOLAND Discovery Centre Melbourne who are trained in first aid.

We are stroller friendly, with family bathrooms with diaper changing facilities.

We ask you to pick an entry time to manage the number of people in the Centre. This helps us reduce lines and make sure the experience is enjoyable for everyone! Each session is 2 hours, we advise all guests to arrive ontime in order to have ample time to enjoy all the bricktastic activities we have inside! 

You can pre-book your entry time here

We ask all guests to arrive on-time for their time-slot, as each timeslot is strictly for a session of 2 hours, this will allow all guests ample time to enjoy all the bricktastic activities we have inside! 

No, you do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device. This will mean you don’t have to redeem your tickets at the ticket desk when you arrive at the attraction. You will need to show your tickets for scanning prior to entering the attraction. 

You must visit LEGOLAND Discovery Centre Melbourne at the timeslot you select when purchasing your visit. If you purchase a Melbourne Big Ticket, you have 90 days from purchase to use both tickets. You will need to book in a time to visit SEA LIFE Melbourne on their website. Simply use the same tickets you purchased at LEGOLAND Discovery Centre Melbourne for entry.

To redeem a valid coupon code or promotional code, click on the "Promotional Code" tab of our online ticketing window and enter in the code. Then, you can continue purchasing your discounted tickets to LEGOLAND Discovery Centre Melbourne.

Please Note: Not all promotions are able to be redeemed online. Please check your voucher for redemption details.

Please see here for our full trading hours

As part of broader LEGOLAND Discovery Centre attraction, there is a retail store. All members of the public, both adults and children are able to access the retail store without purchasing an admission ticket or entering LEGOLAND Discovery Centre. The retail store features a Pick-A-Brick wall, a Build a Minifigure section, and many limited edition and hard to find products.

LEGOLAND Discovery Centres however, are not retail shops alone. They are small, indoor children’s attractions similar to children’s play centres however designed around the iconic LEGO brick. Most importantly they are unique and very special places specifically conceived and designed from a child’s perspective, providing high quality interactive and educational fun for children aged 3-10 and their families and friends. Many of the key features in the attraction therefore are not suitable or designed for the use of older children or grown adults of any ability - the soft play area, or DUPLO Farm for example.

LEGOLAND Discovery Centres include a range of exciting LEGO play areas, interactive rides, brick pools, master classes from the LEGO Master Model Builders, special party rooms for birthdays and other celebrations, a 4D cinema and, of course, the popular MINILAND area, a miniature LEGO® brick replica of iconic Melbourne landmarks and monuments. 

In order to constantly maintain a quality experience in which to play, LEGOLAND Discovery Centres around the world do not permit entry to any groups of adults, adult couples, who are not accompanied by a young child or children during standard hours. Developed in discussion with our visitors, we believe this policy to be appropriate and practical for this particular attraction and its visitor profile. We absolutely embrace our Adult fans of LEGO and recognise that the appeal of the LEGO brick uniquely crosses all barriers, and fans come in all ages and abilities. As such we have developed a series of regular Adult nights. The Adult nights have been created not only to provide an opportunity for Adults to be welcomed into our centre but provide a high quality product experience that all Adult fans will enjoy.

Please email Melbourne@LEGOLANDDiscoveryCentre.com.au if you would like us to check Lost Property for you.

For health and safety reasons, children and adults are required to wear socks for our Duplo® Farm Adventure and LEGO® City Fire Academy soft play areas. Please ensure that you bring socks for yourself and your little ones, we also offer fun-tastic socks which can purchased from our Cafe!

To book in your open-dated gift voucher, all you need to do is pre-book your visit and present your gift voucher tickets upon arrival, and your admission will be honoured.

To pre-book, head to our tickets page and select 'Time Slot Pre-Book' and follow the prompts. 

Our terms and conditions have always stated that there are certain circumstances whereby annual passholders may be denied entry to the attraction. A reason for this, for example, might be if the attraction’s capacity has been reached and more guests cannot be permitted entry at a certain time on a certain date due to safety reasons. We highly recommend that all annual pass holders pre-book to ensure you can visit on your desired day and time.

Annual Pass members with digital passes can now check their expiry date online! Check your expiry date here

Please note: Members with physical cards won't be able to check their passes online, one of our friendly admissions team members can assist with this at our attraction.

The LEGOLAND Annual Pass has been replaced with the Gold and Platinum Merlin Annual Pass. The Merlin Annual Pass offers access to all 10 attractions across Australia and New Zealand along with other awesome benefits. See the full list below: Annual Passes

The LEGOLAND Annual Pass has been replaced with the Gold and Platinum Merlin Annual Pass. The Merlin Annual Pass offers access to all 10 attractions across Australia and New Zealand along with other awesome benefits. If your LEGOLAND Annual Pass is about to expire, take advantage of our discounted renewal rates for both the Gold and Platinum Annual Pass up to 8 weeks after expiry. Find out more: Annual Passes 

Your current LEGOLAND Annual Pass will remain valid until its expiry.